Refund policy
Effective 15 September 2026 · Grandfield Media Private Limited, Hyderabad, India
Plain and short, because there is only one thing to buy: a monthly plan.
The Free plan
Costs nothing, so there is nothing to refund. Every tool is there — try the work you actually do before you pay for anything.
Monthly plans
Starter and Pro are billed monthly in advance. If you cancel, your plan stays active until the end of the period you have already paid for and you are not charged again. We do not refund the unused part of a month that has started.
When we do refund in full
If we charged you by mistake, charged you twice, charged you after you cancelled, or the service was unusable for most of a billing period because of a fault on our side, we refund that payment in full. Write to ecomitz@grandfieldmedia.com with the invoice number.
How and when
Refunds go back to the original payment method through Razorpay — we cannot send them anywhere else. We approve or reply within 2 working days and the money reaches you within 5 to 7 working days after that, depending on your bank.
What is not refundable
A month you have already used, and any plan payment on an account suspended for breaking the terms of service.
Ask
ecomitz@grandfieldmedia.com · +91 92479 12081, Monday to Saturday, 10 am to 6 pm IST.